UK Shipping prices

All products are dispatched from Monday - Friday excluding weekends and public holidays. We ship all products through Royal Mail via weight base shipping prices.  

EU Shipping Prices

Incorrect Delivery Addresses                                                                                  

We will only dispatch and deliver products to the address provided on order. The delivery addresses provided must be accurate and include a full postcode, in accordance with postal service address regulations. If any orders are delayed or lost in the post due to an incorrect or incomplete address/postcode being provided by the customer, all resend charges will be applicable.

Customs x Import Charges (International customers outside the UK)

Customs and duty fees are not included in the in our product prices. Once the product(s) has been dispatched and reaches the destination country, any applicable charges i.e import fees, taxes, and any other charges are the responsibility of the customer. We cannot determine the duty fees for each country, please contact your local customs office if you have any questions.

In the event that customers fail to settle duty fees, taxes, or importing charges as requested by their local customs, the product(s) will be promptly returned to our warehouse. This will incur a charge equivalent to the entire shipping cost plus an additional 50% administration fee for product(s) being resent back to the customer.

Items that have not yet been delivered                                                              

If your products have not been delivered within the estimated timescales shown on your confirmation email, please allow an extra 1 working day for your item to be delivered. If you still have not received your product(s) contact us via email on Help@Evelynsuk.com. Estimated delivery times are all provided by Royal Mail.